Advanced Immunological Treatment and Research Medical Center

Hospital Frequently Asked Questions

“I began therapy at CHIPSA , with these wonderful physicians in Mexico and was truly amazed at the results I got.”

Frequently asked questions are focused on the CHIPSA integrative health practice and care philosophy.

Our goal is to inform you with the latest facts, issues and questions relating to our admitting procedures, amenities and convenience provided to patients.

Frequent Questions and Answers

It is our goal to keep you informed with the latest facts relating to CHIPSA and admitting issues. Below is a list of questions answered.

What are the admitting procedures and patient guidelines?
What are the food services options?
What should I do with my valuables?
What are the amenities and conveniences for patients?
Where is CHIPSA and how do I arrive at the medical facilities?
What types of spiritual care services are available?
What services are available for people with special needs?
What are my rights and responsibilities as a patient?
What do I need to know when I leave the hospital?
What if I have questions about insurance coverage or individual bill?
Who do I call with a complaint or concern?
How is my medical information protected?

What are the admitting procedures and patient guidelines?
During admission, you will be welcomed and given a healthcare consent form that covers important information regarding your stay: consent to treat, responsibility for payment, assignment of benefits, release of medical information in respect to US-HIPAA compliance, personal belongings and independent physician services. If you wish to receive another copy once you are in your room, your CHIPSA Coordinator (Ms Yolanda) can obtain one for you.
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What are the food service options?
On your meal tray, you may receive a menu from which you can select your meals for the next day. Complete the menu right away so that it is ready for pickup. If you are on a special Gerson diet, your menu will be modified according to your doctor’s orders. We work closely with your nurse and physician to decide on the best nutritional therapy for your health condition. They are available for nutritional education or counseling. The CHIPSA kitchen is located on the fourth floor near the dining room. Monday through Friday – 7 a.m. to 7 p.m.
Saturdays, Sundays the kitchen is busy preparing for new patients and may be unavailable to outside visitors. Visitors, may however, purchase coffee, tea and assorted health food from the kitchen-dining window area located on the fourth floor in the dining room.
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What should I do with my valuables?
If you bring something of value, and it cannot be sent home, we suggest that you place it in the hospital safe during your stay in. CHIPSA cannot be responsible for money, jewelry, credit cards or other valuables you choose to keep in your room or on your person. Inform the onsite CHIPSA administration staff if you need an item(s) secured or call the Coordinator. If you have valuables in the hospital’s safe, your doctor or administration will give you access to the CHIPSA safe upon discharge. Present this request at the coordinator’s office on the first floor on your way out, and the Coordinator will attend to your request (Monday through Friday only).
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What are the amenities and conveniences for patients?
Patient rooms are designed for efficient medical care and safety. Your room is selected on the basis of your condition as indicated by your physician. You will receive instructions on how to operate your hospital bed, television, telephone and call light from your admitting nurse. Most home appliances do not meet hospital electrical safety standards and are not permitted. Cell phone policy – cell phones are certainly permitted in the hospital.
The services of an interpreter are available free of charge to patients who do not speak or read English or Spanish. Interpreters are available for many foreign languages; please notify our Patient Service before arriving. Sign language and other auxiliary aids and services are available for a nominal fee to people who are deaf or hard of hearing or have speech impairments.
The hospital has companion beds and amenities that can be rented for an overnight stay by members of a patient’s family. They are located in the CHIPSA facilities, in the same room of your friend or relative. These rooms are usually booked in advance, but you may check their availability by calling Patient Services.
For information regarding area lodging, contact the Patient Services or contact CHIPSA Information Services. Due to the frequently changing status of area hotels and motels, the hospital makes no official recommendations for lodging facilities.
CHIPSA Pharmacy will be available Monday through Friday beginning this November to fill your outpatient prescriptions. The pharmacy is located on the ground floor of the CHIPSA Hospital building. The pharmacy shall accept cash or traveler checks.
A Visitor Room is located in the CHIPSA first floor, to provide a quiet location where visitors may conduct personal business while waiting for a family member to complete an outpatient procedure or return from surgery. A phone and fax are available upon request. The visitor hours are Monday through Friday from 8 a.m. to 4:30 p.m.
CHIPSA staff brings the book cart around the hospital several times each week. Contact the Patient Services office before arrival to request a special book or contact CHIPSA.
Should you need a witness for a will, living will, legal power of attorney or other legal document, contact the office of mission and spiritual care. Hospital employees involved in your care, such as a nurse, cannot witness legal documents.
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Where is CHIPSA and how do I arrive at the medical facilities?
When traveling to CHIPSA, please contact Patient Services and request for our exclusive CHIPSA Shuttle Service. We provide a “courtesy shuttle” for your visit with us by first addressing you and your companion’s comfort and safe arrival. We are comitted to assisting your transportation needs from the San Diego community area to CHIPSA Hospital.

  • Please attempt to arrange to arrive on a weekday, if possible.
  • Book your flight to the San Diego Lindbergh Airport (call for assistance)
  • Upon your arrival, proceed to Travel Aid Desk near baggage claim area.
  • A driver will meet you with a CHIPSA sign at the Airport’s Travel Aid Desk.
  • et us know if a wheel chair, oxygen or other special care circumstances are needed.

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What types of spiritual care services are available?
Chaplains are available to provide pastoral care for patients, families and friends, especially during times of crisis, grief or loss. The chaplains are professionally trained and are part of holistic care.
Mission and spiritual care chaplains also can contact your own clergy, congregation, synagogue,mosque or faith community, and make arrangements for religious/spiritual needs (scriptures, communion, anointing or sacrament of the sick, prayer rugs, Sabbath candles). Holy Communionis available to Catholic patients.
We also provide information about advance directives (living will and durable power of attorney forhealth care), and can discuss ethical decision-making and health care issues.
Chaplains are available most hours, seven day a week. You may contact a chaplain by calling the Patient Service office, informing your nurse or by dialing “0” from your room for the operator and requesting the CHIPSA Coordinator on-call.
Our chapel is open for prayer and meditation to people of all faiths. The chapel may be used for occasions of worship and memorials. It is open 24 hours a day.
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What services are available for people with special needs?
The services of an interpreter are available to patients free of charge who do not speak or read English. Interpreters are available for Spanish and English languages; please notify your CHIPSA Coordinator. Sign language, TTYs and other auxiliary aids and services are available to people who are deaf or hard of hearing or who have speech impairments.
When someone is hospitalized, everyone involved – the patient, family members, doctors and nurses – wants the patient to receive the best possible care. But if a patient has a very poor outlook for recovering health and/or faces a greatly diminished quality of life, the best course of treatment may not be clear.
Sometimes differences in values or communication styles result in conflicts around medical decision-making. Patients and families seeking assistance in resolving ethical questions should first discuss any concerns or questions with the attending physician, nursing staff, social worker and/or personal chaplain. If the patient and/or medical care team needs assistance in addressing an ethical issue, the hospital ethics consultant and staff are available to assist. If you would like the assistance of hospital ethics services, you can ask a member of your health care team to contact an external medical care ethicist on your behalf.
Smoking policy – The CHIPSA Medical Center has adopted a smoke-free policy in cooperation with the CHIPSA staff on behalf of all patients and visitors. Smoking is not allowed in patient rooms, hallways, bathrooms, cafeterias or elsewhere in the CHIPSA medical center buildings. Patients are prohibited from smoking except when authorized by a physician’s prescription. A dedicated outdoor smoking area is possible outside the hospital (north side of hospital). Smoking is not permitted on the hospital premises, entrance ramp or emergency department entrance.
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What are my rights and responsibilities as a patient?
It is your right as a CHIPSA patient:

  1. To be informed of your rights and to participate in the development and implementation of your plan of care.
  2. To receive care without regard to your race, color, national origin, religion, age, gender, ability or disability, or sexual orientation.
  3. To request and receive care which respects your individual cultural, spiritual and social values.
  4. To receive care which is free of verbal, physical, psychological abuse or harassment, which promotes your dignity, privacy, safety and comfort.
  5. To be informed that relief of pain is an important part of your care. To receive information about options to reduce, control or relieve pain. To have pain effectively managed.
  6. To be free from any form of restraint or seclusion that is not medically necessary or used as a means of coercion, discipline, convenience or retaliation by staff. A restraint or seclusion may only be used to improve your well being or protect you from harm, and when you or your family has been informed.
  7. To expect that efforts will be made to provide you continuous, coordinated, and appropriate care during and after your hospitalization.
  8. To be informed of your health status, including the nature of your illness and treatment options, including potential risks, benefits, alternatives and costs, and to participate fully in your health care decisions.
  9. To expect that we will communicate with you in a manner that you can understand.
  10. To make decisions regarding your care by being involved in your care planning and treatment. This includes making informed decisions regarding your care, as well as a right to accept or refuse recommended tests or treatments, or to request treatment.
  11. To formulate advance directives, such as a living will or power of attorney for health care, and to expect that your advance directives will be followed when applicable.
  12. To expect that appropriate surrogate decision-makers will be sought in case you lack decision-making ability and have no advance directive.
  13. To receive information about and access to protective and advocacy services when they are an appropriate option.
  14. To raise ethical issues concerning your care with your care providers and/or the ethics committee, and to participate in the resolution of those issues.
  15. To have reasonable access to visitors and unrestricted communications by mail and telephone unless you have been informed that there are sound medical or institutional reasons to restrict such access.
  16. To be informed of any proposed research or experimental treatment that may be considered in your care, and to consent or refuse to participate.
  17. To express complaints or grievances concerning the quality of care or service and to voicethem without fear of discrimination or reprisal, and to receive a prompt and courteous written to your concerns. You will be provided with information as to how to file a complaint or grievance.
  18. To be allowed access to information contained in your clinical records within a reasonable time of your request for them.
  19. To request and receive information regarding the charges for any treatment, and to receive an
    explanation of your bill upon request.
  20. To have a family member, companion or representative of your choice, and your physician, promptly notified of your admission to the hospital.
  21. To have personal privacy, including confidentiality of your clinical record, and to be assured that medical and personal information will be handled in a confidential manner.
  22. To receive care in a safe setting and environment.

It is your responsibility as a CHIPSA patient:

    1. To provide all personal and family health information needed to provide you with appropriate care. This includes reporting if you are in pain, or require pain relief.
    2. To participate to the best of your ability in making decisions about your medical treatment, and to comply with the agreed upon plan of care.
    3. To ask questions of your physician or other care providers when you do not understand

any information or instructions.

  • To inform your physician or other care provider if you desire a transfer of care to another physician, caregiver, or facility.
  • To be considerate of others receiving and providing care.
  • To observe facility policies and procedures, including those regarding smoking, noise, and number of visitors.
  • To accept financial responsibility for health care services and to work cooperatively with CHIPSA to resolve financial obligations.

If you have any questions, please contact us.
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What do I need to know before leaving the hospital?
When it is time for you to leave the hospital, your doctor will write a discharge order. This order will specify when you should be released and any additional information about your care. On most days, discharge time is 11 a.m., providing your physician has written your discharge order.
Your CHIPSA Coordinator and attending physician will then give you a patient discharge instruction sheet and discuss it with you. These instructions include information about juicing, the Gerson diet, diet activities, coffee enemas, medications, symptoms or problems to watch for, and other information you may need. If you have any questions about these discharge instructions, ask your doctor or nurse.
When leaving the hospital, some may need help at home or will need to spend time in a special facility or rehabilitation center. The members of our care management services can evaluate your needs and help you make the necessary arrangements.
A CHIPSA Coordinator and physician are assigned to each patient care area and are available during your hospital stay to answer questions and assist you with discharge planning. The services of the CHIPSA Coordinator are available to all patients and families at no cost. They can assist you with:

  • Selecting, contacting and admission to an extended-care facility or home hospice care service
  • Arranging home care services (i.e., housekeepers, home equipment, home health services)
  • Arranging transportation services
  • Counseling you or your family who are depressed or anxious about your illness and recovery
  • Discussing advance directives for health care and assisting with completing the appropriate forms   to ensure your personal wishes are carried out

If you would like to talk to a hospital coordinator, call our CHIPSA Coordinator for assistance in all patient visit matters concerning your previous stay with us.
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What if I have questions about my bill or insurance?
If there is a question about your CHIPSA bill, a representative of the billing department will contact you or a member of your family while you are in the hospital. Depending on the type of financing you have and in order to process your health service costs, CHIPSA Medical Center may need to submit bills to you instead of your insurance company but will do everything possible to help you expedite your claim. However, at this time we require a deposit at the beginning of admission to begin treatment. You are responsible for any additions to your treatment plans or medication.
If you do not have insurance: A representative of the patient billing department will discuss financial arrangements with you. Please be aware that you will receive several bills for your stay. Your hospital bill reflects all of the services you received during your stay. You will receive a separate bill from your attending physician and additional separate bills from any specialists who may consult on your care. If you have certain special tests or treatments in the hospital, you also may receive bills for those services.
If you have health insurance: We will need a copy of your health insurance identification. Depending on the extent of your coverage and requirements, you may be asked to pay a deposit. If you are a member of an HMO or PPO: It is your responsibility to make sure the requirements of your plan have been met. If your plan’s requirements are not followed, you may be financially responsible for all or part of the services rendered in the hospital. Some physician specialists may not participate in your plan and their services may not be covered.
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What if I have a complaint, concern or comment?
We realize patients; their family members or visiting friends may experience problems or have concerns regarding a hospital stay. If for some reason your stay and care have not met your expectations, ask to speak with the coordinator of the hospital caring for you. If he or she is unable to help you, please call a patient relations representative or after discharge, call Patient Services.
Approximately two weeks after you are discharged from the hospital, you may receive a survey asking you to evaluate your experience here at CHIPSA. One of our top strategic initiatives is service excellence; it is a visible way of ensuring we are providing the best possible experience for our patients. Your comments will help us learn if we are fulfilling our values. We encourage you to complete and return the survey so we may further our mission of healing service excellence.
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How is my medical information protected?
We respect and understand that individuals may be concerned about privacy issues that surround the use of the Internet for access to health care services, especially outside the United States.
And, we believe that individuals and patients should have control over who receives their personal information, where they live, what their interests are, or how they choose to conduct personal, intimate health care. This is why we attend to recently adopted US healthcare compliancy responsibilities and HIPAA patient information retrieval systems for secure billing protocols.
We do not use the personal information that an individual provides, except to provide healing and provide for financing of healthcare services. We never sell, trade, or rent personal information to other individual health care concerns, pharmaceutical entities or medical companies.
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